Ji Yi, Deputy Director of FAW Xichai The hotline connects you with my responsibility
Busan's busy call center staff
“From the feedback point of view, to date, users who use the call service hotline for help still account for a large proportion. Our 24-hour service hotline 400-828-1199 has been opened to the present and has been answered by countless users. , questions about faults Recently, we began to implement management of assignments, the service hotline has been fully upgraded to a call center service hotline, emotional comfort, service scheduling, information transfer, site matching, accessories scheduling, technical assistance, and follow-up visits to provide users with There is a temperature and efficient service.†The head of the user room at FAW Xichai Sales Company gave such an answer. “I think it is understandable that smart services are increasingly favored in the future, but if you can combine the intelligent service network platform with the traditional service hotline, then the meticulous service will be far from being “extremely†and closer. A step."
FAW Xichai core service people always put the user in the first place, "The hotline connects you and me, the responsibility is in the heart of the Millennium. Just remember that the core service hotline 400-828-1199 this number, in the sudden emergence of the engine Call the Xichai headquarters at the first time to make a call for repairs. Please leave the rest to us. Please trust us and we will give you the most satisfactory answer, not only efficiency.†Xichai 400-828-1199 Call center service hotline service personnel promised to users.
It is reported that in the second half of this year, Xichai will speed up the construction of call centers, integrate with smart Xichai APP, TDS and other systems to create a service dispatch center, monitoring center, and command center, and rely on the core service system to promote service delivery. Process. On the other hand, it will also set out to standardize the construction of service standards, provide employees with opportunities for training to enhance business capabilities, make internal division of labor more reasonable, effectively expand the scope of full-scale dispatch, and strive to expand to ten provinces and districts within half a year.
Service intentions and family-like efficiency win trust
There is a self-employed Yuan Shi from Shanxi who elaborated on the indissoluble bond with Xichai. He introduced, "I have purchased tankers for 5 or 6 years to liberate vehicles. Honestly, I chose it at first. It was mainly unanimously recommended by friends around me. He said how to save fuel and how strong power is. It is indeed very fuel-efficient and dynamic, and the core services have also provided me with protection at any time and in any place to solve problems.†Master Yuan also told us about the most profound memory experience: “I’ve just received it recently.†For long-distance orders, the car was full of fresh fruit and the delivery period was relatively short, but on the other hand, the car also had a breakdown on the way, and the shop was not in front of the village. The Xceive 400 service phone warranty, the service hotline staff detailed inquiries, professional, patient answer my questions, and in just half an hour to help me contact the nearest service station, maintenance master arrived in time, I repaired the problem and helped me gain time, and the goods were delivered to my destination in a timely and smooth manner. I feel particularly satisfied. When I visited, I said directly: ,Efficient and caring. Now, according to the popular saying, I'm the “true love powder†of Xichai Engine.†There are still many people who have similar experiences with him, and they are full of praise for the new model of service management. All of them, a humorous commentary from Master Chen said: “Look at him for thousands of Baidu in the crowd. When you look back, the service is in the nearest place. Careful service, trustworthy.â€
“Effective and efficient service users solve problems in a professional and efficient manner.†In order to allow service delivery to be more accurate and better service to customers, the xichai 400 service hotline reorganizes the service stations nationwide and strictly implements a full return visit system to ensure services. Full quality supervision, standardized service satisfaction. Up to now, the Xichai Call Center has set up professional technical support seats to answer technical questions. At the same time, the comprehensive service model has been opened in seven provinces including Jilin, Jiangsu, Shandong, and Henan, and has been quickly resolved by users. Answered numerous maintenance problems and technical questions and received wide acclaim from users.
Responsibility is at heart, listen patiently and deal with it in a timely manner; service intentions, professional answers, accurate assignments; efficient and caring, follow-up visits, meticulous care. Under the unremitting efforts of each service hotline operator, the core services of FAW Xichai will continue to use the hotline to “trust†and create a “golden reputation†with service quality.
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